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Contact Support
Questions about a package, an order, or payment assistance? The support team is one message away.
Support channels
Ways to reach us
All support happens over messaging channels — there is no automated system.
Before you contact support
- Include your package name — exactly as shown on the package card.
- Include your order reference — the TS-XXXX-XXXX code from checkout.
- Describe your question clearly — pricing, ordering, payment, or delivery.
With these details, support can identify your selection instantly. You can find your reference on the checkout page or look it up again on theOrder Support page.
What support can help with
- Choosing the right package for your budget
- Completing payment for a selected package
- Delivery status of a confirmed order
- Refund and incorrect-order requests
For quick answers to common questions, see theHelp Center first — most ordering questions are answered there.
TokensStore never asks for payments outside the channels shown above, and never confirms an order automatically. A real person confirms every order with you.