Help Center
Straight answers about how this store works — packages, ordering, payment assistance and support.
Packages & Token Calculations
How is the total token count calculated?
Every package lists Base Tokens and Bonus Tokens separately. Total Tokens = Base Tokens + Bonus Tokens, and this exact total is shown on the package card and again at checkout.
What does “cost per 1,000 tokens” mean?
It is the package price divided by total tokens, multiplied by 1,000. We show it on every package so you can compare real value across packages instead of just looking at price.
How do I find the best package for my budget?
On the Packages page, set the budget slider to your maximum, filter by Standard or Exclusive, and sort by “Best Value per Dollar”. You can also compare up to 3 packages side by side with the Compare button.
How to Place an Order
How do I place an order?
Three steps: (1) pick a package on the Packages page, (2) click Buy Now — checkout shows your selection and generates an order reference, (3) request payment assistance on WhatsApp or Telegram using the buttons on the checkout page.
Do I pay on this website?
No. Payments are never processed on this website. Checkout prepares your order details and redirects you to a support assistant who helps you complete the payment manually.
Ordering via WhatsApp
How does WhatsApp ordering work?
On checkout, choose Option A — WhatsApp. It opens WhatsApp with a prefilled message containing your package name, token breakdown, price and order reference. A support assistant replies to guide you through payment.
Why is the WhatsApp button disabled?
The button stays disabled until a WhatsApp support number is configured by the store owner. When it is available, the button activates automatically — no action is needed from you.
Ordering via Telegram
How does Telegram ordering work?
On checkout, choose Option B — Telegram. It opens a chat with the configured support account; where your Telegram client supports it, the order message is prefilled. If not, copy the order reference and paste it in the chat.
Payment Assistance
How is payment completed?
Manually, with a support assistant over WhatsApp or Telegram. The assistant shares the accepted payment method and guides you step by step. Your order is confirmed only after support confirms your payment on that channel.
Is my payment verified automatically?
No. Nothing on this website is automated. Clicking a redirect button only opens a chat — it does not place, confirm, or complete any order.
Order Reference
What is the order reference?
A short code (like TS-XXXX-XXXX) generated on your device at checkout. It helps support identify exactly which package you selected. It is not a payment receipt or an order confirmation.
I refreshed the checkout page — did my reference change?
No. The reference for a package is saved on your device for the session, so reloading keeps the same code. Clearing your browser storage generates a new one.
Delivery Process
How are tokens delivered?
After support confirms your payment, the support assistant completes the delivery and shares the details with you on the same chat channel. Delivery is handled manually — never automatically by this website.
How long does delivery take?
This website does not quote delivery times. The support assistant communicates the exact timing for your order during the chat.
Refund Requests
Can I request a refund?
Refund requests are handled manually through support. Read the Refund Policy page, then contact support with your order reference and payment details so your case can be reviewed.
Contacting Support
How do I contact support?
Use the Contact page. Support channels (WhatsApp, Telegram, Email) activate automatically once they are configured by the store owner.
What should I include in my message?
Always include the package name and your order reference — they let support identify your selection instantly.