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Refund Policy

Refunds are handled personally through support. Here is exactly how the process works and what to include.

Last updated: November 2026. This page may be updated by the store owner; the version shown here always applies.

Owner approval required: any fixed refund window (for example “within X days”), eligible payment methods, and processing timeframes are business-specific and must be confirmed by the store owner before launch. No guaranteed refund period is published on this page.

1. General principles

  • Refund requests are reviewed case by case by the store owner through support — there is no automated refund system on this website.
  • Refunds, where approved, are returned via the payment method used for the order, as confirmed with support.
  • Approval of a refund is confirmed in writing by support on your chat channel. Nothing on this website can confirm a refund.

2. How to request a refund

  1. Gather your order reference (TS-XXXX-XXXX from checkout) and any payment confirmation shared by support.
  2. Contact support using the channels on the Contact page.
  3. Explain clearly what happened — incorrect order, duplicate payment, or undelivered order — and include your reference.
  4. Support reviews your case with the store owner and replies with the outcome and next steps on the same channel.

3. Incorrect order cases

If you paid for the wrong package — for example you selected the wrong tier before completing payment — contact support immediately with your order reference. Whether the order can be corrected or refunded depends on the delivery status at the time of your request, which support verifies manually.

4. Duplicate payment cases

If you believe you were charged more than once for the same order, send support the payment confirmations for both charges along with your order reference. Duplicate amounts are reviewed and, where confirmed, refunded through the original payment method.

5. Failed or undelivered orders

  • If your payment was made but the order was not confirmed or delivered as agreed, contact support with your order reference and payment confirmation.
  • Support first attempts to complete the delivery. If delivery genuinely cannot be completed, a refund is reviewed with the store owner.
  • Remember: this website never confirms payments automatically. Always rely on the confirmation your support assistant gives you on the chat channel.

6. What refunds do not cover

  • Requests without an order reference or payment proof cannot be verified and may be declined.
  • Amounts paid outside the support channels published on the Contact page cannot be treated as orders of this store.

7. Questions

For any question about this policy, contact support through theContact page and include your order reference.